A virtual assistant that knows every product in your catalog and talks to your customers 24/7. Like having your best salesperson cloned.
Click and ask whatever you want as if you were a real customer
Restaurant and delivery
"We are 6 adults and 3 kids, we want pizza. What do you recommend?"
"Do you have burgers with cucumber or onions?"
Lighting and HVAC
"I want to light up the front of my house, I have an entrance door and garage"
"I have a 14x9 meter backyard, what do you recommend for security lighting?"
Natural products and supplements
"Do you have arnica cream? How much is it?"
"I need something for muscle pain."
Cellphones and accessories
"Do you have cases for Samsung A54?"
"Looking for a laptop for studying, max 900 USD"
Chat with our assistant from a cellphone, computer and accessories store as if it were a real salesperson
Your assistant serves on all channels you use to communicate with customers, with a fluid and unified experience.
Your customers' preferred channel, now with instant 24/7 responses. Handles inquiries, processes orders, and captures leads automatically.
Convert inquiries into sales without customers leaving the app. Automatic responses in DMs and comments.
Capture leads directly from your Facebook page. Ideal for ad campaigns and post-sales support.
Serve communities and groups automatically. Perfect for tech support and community management.
Integrated chat on your website, completely adapted to your brand. Modern and responsive design.
Email, SMS, phone calls, custom API... whatever you need, we integrate it.
Each assistant is built custom, with the features your business needs.
Take control when you need to
Need to take over a WhatsApp conversation and have the assistant stop responding while you talk to the client? No problem.
The assistant steps back elegantly and hands over control. When you finish, it resumes the conversation.
Know your customers deeply
From query to order, without intervention
The assistant takes full orders and integrates them where you prefer: database, CRM, Google Sheets or custom API. It can verify email and phone via SMS before confirming, automating the whole sales flow.
You only receive validated orders, ready to process.
Passive, active, or as you need it
Do you want it to be extremely cordial and passive? Or do you prefer it to actively try to capture data from visitors to add them to your newsletter?
Your assistant adapts to the tone and style you define for your brand.
Synchronized with your infrastructure
Do you want it to connect to your database, calendar, email or any other online service to give better answers and better service to your customers?
We can connect it with practically any system you use.
Proformas, quotes and more
The assistant can send proformas, quotes, pre-filled contracts for the client to return with their data.
It's very easy to configure and saves hours of manual work.
Learn while selling
Do you want your assistant to become a subtle surveying machine to create a marketing profile of your users?
Just tell us what your goals are, what you want to evaluate, and we do it.
Tell us what you need
All assistants are built 100% customized, adjusted to your specific needs.
In both cases, the agent is operational and functional, as shown in the demos.
You only start paying once your agent is working the way you want.
Content ingestion + functional setup
Content ingestion (FAQ, docs, catalog) so it answers well
Functional setup, ready to use
Operational and functional agent (as shown in demos)
Behavior, tone, flows, and details tailored to you
Full customization of the assistant (tone, objections, questions, escalation)
Final setup optimized for your use case (without losing functionality)
Operational and functional agent (as shown in demos)
From catalog to your first customer served in 72 hours
You give us access to your catalog:
→ Mercado Libre, your web, Excel, Google Sheets, PDF... whatever you have
Us:
→ Upload all products with prices, descriptions, variants
→ Add your policies (shipping, returns, warranties)
→ Include FAQs that your team already knows by heart
The assistant gets all the knowledge of your business.
A 30-minute video call where you tell us:
→ How does your brand speak? (formal, casual, technical)
→ Which cases should be forwarded to humans? (complaints, special discounts)
→ What actions can it take? (schedule, send quotes, send payment links)
We configure everything and show you a custom demo.
We give you:
→ Widget for your website (copy-paste, 2 minutes)
→ WhatsApp/Instagram integration (with your Meta API)
From day 1 you see in your panel:
→ How many queries it handled
→ Which ones it forwarded to your team
→ How many turned into sales
→ Which products generate more questions
We adjust according to what you see.
Your RAG assistant can do much more than answer questions. These are the features you can add:
Start with the essentials and scale your assistant's capabilities as your business grows. No forced payments for functions you don't use
Smart assistance based on your knowledge and FAQs.
Integration with e-commerce, order taking and voice capabilities.
Advanced metrics, predictive insights and autonomous agents.
Have complex requirements? We offer integration and automation packages tailored to integrate Atiendia into the heart of your operation.
We connect with your APIs, existing ERPs and CRMs.
Design of complex conversation flows and business logic.
Full or partial automation of repetitive processes.
Architecture prepared for high volume and demand peaks.
"Before we answered 200 inquiries a day manually. Now the assistant handles 75% and we close the big sales."
— Juan Sanchez, Owner of TechStore UY
📱 +1,500 conversations/month
"The craziest thing is that it answers better than some of my salespeople because it never forgets to mention current promos."
— María González, Cosmetics E-commerce
🌿 +800 conversations/month
"We recovered sales lost at night and weekends. The ROI paid for itself in just 3 weeks."
— Alphatech Distributor
💻 +3,000 conversations/month
More examples of how the assistant adapts to different business types
We show you how the AI assistant empowers your human team with full product knowledge. We reply within one business day.
Reserve 30 minutes at a time that suits you.
We use Read.ai to coordinate 30-minute interviews. Clicking will show available times in a new tab.
📅 Open 30′ agenda on Read.aiEverything you need to know before starting
No. Our assistant ONLY answers with information from YOUR catalog. If it doesn't know something, it says "I don't have that info" or forwards to your team. Zero hallucinations, zero inventions.
→ Day 1: We upload your catalog
→ Day 2: Video call to customize
→ Day 3: It's already serving customers
Total: 72 hours from start to production.
Real-time dashboard with:
→ Resolution rate without humans (target: >80%)
→ Average response time (usually <10 sec)
→ Customer satisfaction (thumbs up/down after each chat)
→ Inquiries that generated sales (with amount)
We also give you a weekly email report.
Three options:
→ Manual: You tell us and we update in 24hs
→ Semi-auto: We connect with your system (Shopify, Mercado Libre)
→ Auto: If you have an API, it syncs every hour
Changes are reflected instantly in the assistant.
1. All conversations are recorded (with client permission)
2. If you spot an error, you mark it in the dashboard
3. We fix it in 2 business hours
4. The assistant learns and won't make that mistake again
You have a direct Slack/WhatsApp with us for urgent reports.
No. We configure the assistant with all your product knowledge. You only need your catalog.
Yes, no commitment. The Stripe Customer Portal allows you to self-manage your subscription whenever you want.
We comply with GDPR and privacy regulations. Conversations are recorded only with explicit consent from the customer. Only your team and we have access to your catalog data. Customer data is stored securely and encrypted.
The Atiendia plugin for WooCommerce automatically trains on all your products and responds like your best salesperson, with personalized images and recommendations.
